Last updated: 30 October 2026
4.1 Cancel within the window
Because orders are sent to our supplier quickly, you may cancel only within 12 hours of placing your order, and only if it has not yet been dispatched or sent to the supplier. To request cancellation, email theunderground226@gmail.com with your order number and the subject line "Cancel Order". Phone and social media requests are not accepted.
4.2 After the window
Once your order has been processed, sent to the supplier, or shipped, it cannot be cancelled. If you no longer want it after that point, you may be able to return it under our Refund and Return Policy once it is delivered.
4.3 Approved cancellations
If your cancellation is approved before dispatch, we refund the full amount to your original payment method within 5–10 business days. Your bank may take additional time to show the credit.
4.4 Changes to orders
Changes to an address, size, colour or item can be requested within the same cancellation window and are subject to availability. We cannot guarantee changes after the order is processed.
4.5 Cancellations by us
We may cancel an order because of stock shortage, supplier issues, pricing or listing errors, payment or fraud checks, or an undeliverable address. We will notify you and issue a full refund.
4.6 Duplicate orders
If you accidentally place a duplicate order, contact us within the cancellation window and we will cancel one of them.
4.7 Chargebacks
Please do not file a chargeback for an order that is within or outside the cancellation window without contacting us first. We will respond within 2 business days.