Last updated: 30 October 2026
2.1 Where we ship from and to
We ship to addresses across Australia, with free shipping on all orders. Orders are shipped from international warehouses, outside Australia.
2.2 Processing time
Orders are processed and handed to the carrier within 1–3 business days of payment clearing. Orders placed on weekends or public holidays begin processing the next business day.
2.3 Delivery time
Delivery time depends on the shipping method selected at checkout:
|
Method |
Estimated delivery after dispatch |
Cost |
|---|---|---|
|
Standard shipping |
5–10 business days |
Free (Australia-wide) |
|
Express shipping |
Not offered |
N/A |
Total time from order to delivery is typically 6–13 business days. These are estimates, not guarantees. Delays can happen because of customs, weather, carrier backlogs, holidays and sale periods. Please allow up to 15 business days after dispatch before contacting us about a late order.
2.4 Tracking
A tracking number is emailed once your order ships, usually within 3 business days of ordering. Tracking can take 3–7 days to update after dispatch, and international tracking may pause between handovers. This does not mean your parcel is lost. A tracking number may be used on the carrier's website.
2.5 Multiple items and parcels
Items in one order may ship separately from different warehouses and arrive on different days, each with its own tracking number. A partial delivery is not a missing order.
2.6 Delivery address and responsibility
We ship to the address entered at checkout. Please check it carefully, as we cannot change it after the order is dispatched. Once the carrier marks an order as delivered to the address you provided (including delivery to a letterbox, porch, reception, parcel locker or neighbour, or collected by someone you authorised), the order is considered completed. We are not responsible for parcels stolen or taken after delivery. If your tracking shows delivered but you cannot find it, check with household members, neighbours and your local post office, then contact us within 7 days.
2.7 Failed delivery, returned parcels and refused parcels
If a parcel is returned to us because of an incorrect or incomplete address, failure to collect, or refusal to accept, you are responsible for the cost of reshipping, and a refund will not be issued for the shipping cost or the returned product's original postage. Where a parcel is returned to the supplier, we may refund the product price less any shipping and handling costs we incur. Please notify us immediately of any address problem.
2.8 Lost or delayed parcels
If your order has not arrived after 15 business days from the dispatch date (the "delivery window"), contact theunderground226@gmail.com with your order number and we will open an investigation with the carrier. Please allow up to 5 business days for the carrier to respond. If the parcel is confirmed lost, we will either reship or refund you in full.
2.9 Customs
Parcels may be inspected or delayed by customs. Duties and taxes, if any, are the recipient's responsibility unless stated otherwise at checkout.